LudwigBS07'

BibTeX

@inproceedings{DBLP:conf/wise/LudwigBS07,
  author    = {Heiko Ludwig and
               Kamal Bhattacharya and
               Thomas Setzer},
  title     = {A Layered Service Process Model for Managing Variation and
               Change in Service Provider Operations},
  booktitle = {WISE},
  year      = {2007},
  pages     = {484-492},
  ee        = {http://dx.doi.org/10.1007/978-3-540-76993-4_40},
  crossref  = {DBLP:conf/wise/2007},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}

@proceedings{DBLP:conf/wise/2007,
  editor    = {Boualem Benatallah and
               Fabio Casati and
               Dimitrios Georgakopoulos and
               Claudio Bartolini and
               Wasim Sadiq and
               Claude Godart},
  title     = {Web Information Systems Engineering - WISE 2007, 8th International
               Conference on Web Information Systems Engineering, Nancy,
               France, December 3-7, 2007, Proceedings},
  booktitle = {WISE},
  publisher = {Springer},
  series    = {Lecture Notes in Computer Science},
  volume    = {4831},
  year      = {2007},
  isbn      = {978-3-540-76992-7},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}