TakeuchiSNRB07'

BibTeX

@inproceedings{DBLP:conf/wecwis/TakeuchiSNRB07,
  author    = {Hironori Takeuchi and
               L. Venkata Subramaniam and
               Tetsuya Nasukawa and
               Shourya Roy and
               Sreeram Balakrishnan},
  title     = {A Conversation-Mining System for Gathering Insights to Improve
               Agent Productivity},
  booktitle = {CEC/EEE},
  year      = {2007},
  pages     = {465-468},
  ee        = {http://doi.ieeecomputersociety.org/10.1109/CEC-EEE.2007.3},
  crossref  = {DBLP:conf/wecwis/2007},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}

@proceedings{DBLP:conf/wecwis/2007,
  title     = {9th IEEE International Conference on E-Commerce Technology
               (CEC 2007) / 4th IEEE International Conference on Enterprise
               Computing, E-Commerce and E-Services (EEE 2007), 23-26 July
               2007, National Center of Sciences, Tokyo, Japan},
  booktitle = {CEC/EEE},
  publisher = {IEEE Computer Society},
  year      = {2007},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}