Roland Klueber Hugh McCann Rolf Wehrle Thomas Knopf Service Innovation in Spare Parts Logistics in the Business Aviation Industry. 317-323 2009 CEC http://doi.ieeecomputersociety.org/10.1109/CEC.2009.82 conf/wecwis/2009 db/conf/wecwis/cec2009.html#KlueberMWK09