BibTeX record conf/wecwis/Heuchert19

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@inproceedings{DBLP:conf/wecwis/Heuchert19,
  author       = {Markus Heuchert},
  editor       = {J{\"{o}}rg Becker and
                  Dmitry A. Novikov},
  title        = {Conceptual Modeling Meets Customer Journey Mapping: Structuring a
                  Tool for Service Innovation},
  booktitle    = {21st {IEEE} Conference on Business Informatics, {CBI} 2019, Moscow,
                  Russia, July 15-17, 2019, Volume 1 - Research Papers},
  pages        = {531--540},
  publisher    = {{IEEE}},
  year         = {2019},
  url          = {https://doi.org/10.1109/CBI.2019.00068},
  doi          = {10.1109/CBI.2019.00068},
  timestamp    = {Tue, 22 Sep 2020 13:03:11 +0200},
  biburl       = {https://dblp.org/rec/conf/wecwis/Heuchert19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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