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BibTeX record conf/wecwis/Heuchert19
@inproceedings{DBLP:conf/wecwis/Heuchert19, author = {Markus Heuchert}, editor = {J{\"{o}}rg Becker and Dmitry A. Novikov}, title = {Conceptual Modeling Meets Customer Journey Mapping: Structuring a Tool for Service Innovation}, booktitle = {21st {IEEE} Conference on Business Informatics, {CBI} 2019, Moscow, Russia, July 15-17, 2019, Volume 1 - Research Papers}, pages = {531--540}, publisher = {{IEEE}}, year = {2019}, url = {https://doi.org/10.1109/CBI.2019.00068}, doi = {10.1109/CBI.2019.00068}, timestamp = {Tue, 22 Sep 2020 13:03:11 +0200}, biburl = {https://dblp.org/rec/conf/wecwis/Heuchert19.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
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