BibTeX record conf/wecwis/EcksteinKS16

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@inproceedings{DBLP:conf/wecwis/EcksteinKS16,
  author       = {Lena Eckstein and
                  Niklas K{\"{u}}hl and
                  Gerhard Satzger},
  editor       = {Elena Kornyshova and
                  Geert Poels and
                  Christian Huemer and
                  Isabelle Wattiau and
                  Florian Matthes and
                  Jorge L. C. Sanz},
  title        = {Towards Extracting Customer Needs from Incident Tickets in {IT} Services},
  booktitle    = {18th {IEEE} Conference on Business Informatics, {CBI} 2016, 29th August
                  - 1st September 2016, Paris, France, Volume 1 - Conference Papers},
  pages        = {200--207},
  publisher    = {{IEEE}},
  year         = {2016},
  url          = {https://doi.org/10.1109/CBI.2016.30},
  doi          = {10.1109/CBI.2016.30},
  timestamp    = {Sun, 28 May 2023 00:01:43 +0200},
  biburl       = {https://dblp.org/rec/conf/wecwis/EcksteinKS16.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}