Stefania Castellani Antonietta Grasso Jacki O'Neill Peter Tolmie Total Cost of Ownership: Issues around Reducing Cost of Support in a Manufacturing Organization Case. 122-130 2005 conf/wecwis/2005w CEC Workshops http://doi.ieeecomputersociety.org/10.1109/CECW.2005.24 db/conf/wecwis/cecw2005.html#CastellaniGOT05