Li Guo Moustafa Ghanem Vasa Curcin Nabeel Azam Intelligent Agents in the Service-Oriented World - An Industrial Experience Report. 693-696 2009 Web Intelligence http://dx.doi.org/10.1109/WI-IAT.2009.365 conf/webi/2009 db/conf/webi/webi2009.html#GuoGCA09