BibTeX record conf/web/ChangW09

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@inproceedings{DBLP:conf/web/ChangW09,
  author       = {Wei{-}Lun Chang and
                  Yu{-}Xin Wu},
  editor       = {Raj Sharman and
                  H. Raghav Rao and
                  T. S. Raghu},
  title        = {A Framework for {CRM} E-Services: From Customer Value Perspective},
  booktitle    = {Exploring the Grand Challenges for Next Generation E-Business - 8th
                  Workshop on E-Business, {WEB} 2009, Phoenix, AZ, USA, December 15,
                  2009, Revised Selected Papers},
  series       = {Lecture Notes in Business Information Processing},
  volume       = {52},
  pages        = {235--242},
  publisher    = {Springer},
  year         = {2009},
  url          = {https://doi.org/10.1007/978-3-642-17449-0\_24},
  doi          = {10.1007/978-3-642-17449-0\_24},
  timestamp    = {Fri, 16 Jul 2021 14:52:51 +0200},
  biburl       = {https://dblp.org/rec/conf/web/ChangW09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}