<?xml version="1.0"?>
<dblp>
<inproceedings key="conf/valuetools/JouiniD06" mdate="2007-01-30">
<author>Oualid Jouini</author>
<author>Yves Dallery</author>
<title>Predicting queueing delays for multiclass call centers.</title>
<pages>66</pages>
<year>2006</year>
<crossref>conf/valuetools/2006</crossref>
<booktitle>VALUETOOLS</booktitle>
<ee>http://doi.acm.org/10.1145/1190095.1190180</ee>
<url>db/conf/valuetools/valuetools2006.html#JouiniD06</url>
</inproceedings>
</dblp>
