Ion Juvina Herre van Oostendorp Individual Differences and Behavioral Aspects Involved in Modeling Web Navigation. 77-95 http://springerlink.metapress.com/openurl.asp?genre=article&issn=0302-9743&volume=3196&spage=77 2004 conf/uiall/2004 User Interfaces for All db/conf/uiall/uiall2004.html#JuvinaO04