BibTeX record conf/spice/OrtaRCH17

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@inproceedings{DBLP:conf/spice/OrtaRCH17,
  author       = {Elena Orta and
                  Mercedes Ruiz and
                  Alejandro Calder{\'{o}}n and
                  Nuria Hurtado},
  editor       = {Ant{\`{o}}nia Mas and
                  Antoni Llu{\'{\i}}s Mesquida and
                  Rory V. O'Connor and
                  Terry Rout and
                  Alec Dorling},
  title        = {Gamification for Improving {IT} Service Incident Management},
  booktitle    = {Software Process Improvement and Capability Determination - 17th International
                  Conference, {SPICE} 2017, Palma de Mallorca, Spain, October 4-5, 2017,
                  Proceedings},
  series       = {Communications in Computer and Information Science},
  volume       = {770},
  pages        = {371--383},
  publisher    = {Springer},
  year         = {2017},
  url          = {https://doi.org/10.1007/978-3-319-67383-7\_27},
  doi          = {10.1007/978-3-319-67383-7\_27},
  timestamp    = {Sat, 19 Oct 2019 20:34:04 +0200},
  biburl       = {https://dblp.org/rec/conf/spice/OrtaRCH17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}