BibTeX record conf/spice/JanttiRWHC13

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@inproceedings{DBLP:conf/spice/JanttiRWHC13,
  author       = {Marko J{\"{a}}ntti and
                  Terry Rout and
                  Lian Wen and
                  Sanna Heikkinen and
                  Aileen Cater{-}Steel},
  editor       = {Tanja Woronowicz and
                  Terry Rout and
                  Rory V. O'Connor and
                  Alec Dorling},
  title        = {Exploring the Impact of {IT} Service Management Process Improvement
                  Initiatives: {A} Case Study Approach},
  booktitle    = {Software Process Improvement and Capability Determination - 13th International
                  Conference, {SPICE} 2013, Bremen, Germany, June 4-6, 2013. Proceedings},
  series       = {Communications in Computer and Information Science},
  volume       = {349},
  pages        = {176--187},
  publisher    = {Springer},
  year         = {2013},
  url          = {https://doi.org/10.1007/978-3-642-38833-0\_16},
  doi          = {10.1007/978-3-642-38833-0\_16},
  timestamp    = {Sun, 02 Oct 2022 16:16:00 +0200},
  biburl       = {https://dblp.org/rec/conf/spice/JanttiRWHC13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}