BibTeX record conf/spice/Cater-SteelTTRS13

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@inproceedings{DBLP:conf/spice/Cater-SteelTTRS13,
  author       = {Aileen Cater{-}Steel and
                  Wui{-}Gee Tan and
                  Mark A. Toleman and
                  Terry Rout and
                  Anup Shrestha},
  editor       = {Tanja Woronowicz and
                  Terry Rout and
                  Rory V. O'Connor and
                  Alec Dorling},
  title        = {Software-Mediated Process Assessment in {IT} Service Management},
  booktitle    = {Software Process Improvement and Capability Determination - 13th International
                  Conference, {SPICE} 2013, Bremen, Germany, June 4-6, 2013. Proceedings},
  series       = {Communications in Computer and Information Science},
  volume       = {349},
  pages        = {188--198},
  publisher    = {Springer},
  year         = {2013},
  url          = {https://doi.org/10.1007/978-3-642-38833-0\_17},
  doi          = {10.1007/978-3-642-38833-0\_17},
  timestamp    = {Thu, 15 Jun 2017 21:43:05 +0200},
  biburl       = {https://dblp.org/rec/conf/spice/Cater-SteelTTRS13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}