ColesS11'

@inproceedings{DBLP:conf/snpd/ColesS11,
  author    = {George M. Coles and
               William J. Smart},
  title     = {Building Trust in Online Customers},
  booktitle = {SNPD},
  year      = {2011},
  pages     = {93-98},
  ee        = {http://doi.ieeecomputersociety.org/10.1109/SNPD.2011.31},
  crossref  = {DBLP:conf/snpd/2011},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}

@proceedings{DBLP:conf/snpd/2011,
  editor    = {Morshed U. Chowdhury and
               Sid Ray and
               Roger Y. Lee},
  title     = {12th ACIS International Conference on Software Engineering,
               Artificial Intelligence, Networking, and Parallel {\&}
               Distributed Computing, SNPD 2011, Sydney, Australia, July
               6-8, 2011},
  booktitle = {SNPD},
  publisher = {IEEE},
  year      = {2011},
  isbn      = {978-1-4577-0896-1},
  ee        = {http://ieeexplore.ieee.org/xpl/mostRecentIssue.jsp?punumber=6062614},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}