Watts03'

BibTeX

@inproceedings{DBLP:conf/siguccs/Watts03,
  author    = {Mark Watts},
  title     = {Being Sam Malone: customer service on a campus where "Everybody
               Knows Your Name"},
  booktitle = {SIGUCCS},
  year      = {2003},
  pages     = {12-14},
  ee        = {http://doi.acm.org/10.1145/947469.947474},
  crossref  = {DBLP:conf/siguccs/2003},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}

@proceedings{DBLP:conf/siguccs/2003,
  editor    = {Lynnell Lacy and
               William S. Thieke and
               Gail Farally-Semerad},
  title     = {Proceedings of the 31st Annual ACM SIGUCCS Conference on
               User Services 2003, San Antonio, TX, USA, September 21-24,
               2003},
  booktitle = {SIGUCCS},
  publisher = {ACM},
  year      = {2003},
  isbn      = {1-58113-665-X},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}