BibTeX record conf/siguccs/Smith96

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@inproceedings{DBLP:conf/siguccs/Smith96,
  author       = {Carol L. Smith},
  editor       = {Lynne Jeffers and
                  Lucia Samaras and
                  Thomas E. Board},
  title        = {Building a help desk from scratch, with no staff, no equipment and
                  no money: molding novice student consultants into seasoned help desk
                  operators},
  booktitle    = {Proceedings of the 24th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Chicago, IL, USA, September 30 - October 2, 1996},
  pages        = {139--142},
  publisher    = {{ACM}},
  year         = {1996},
  url          = {https://doi.org/10.1145/262051.262099},
  doi          = {10.1145/262051.262099},
  timestamp    = {Tue, 06 Nov 2018 16:58:11 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Smith96.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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