SaulBL00'

BibTeX

@inproceedings{DBLP:conf/siguccs/SaulBL00,
  author    = {John Saul and
               Betsy Black and
               Erik Larsson},
  title     = {Helpdesk.Drew.Edu: Home Growing a Helpdesk Solution Using
               Open-Source Technology},
  booktitle = {SIGUCCS},
  year      = {2000},
  pages     = {289-293},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}