RhodesGS00'

BibTeX

@inproceedings{DBLP:conf/siguccs/RhodesGS00,
  author    = {Carol Rhodes and
               William Goveia and
               Brian Sierkowski},
  title     = {Information Provision vs. Direct Services in User Support},
  booktitle = {SIGUCCS},
  year      = {2000},
  pages     = {274-277},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}