@inproceedings{DBLP:conf/siguccs/QuinerH01,
author = {Michael Quiner and
Rich Hinz},
title = {The pokemon of user support: "gotta catch 'em all!"},
booktitle = {SIGUCCS},
year = {2001},
pages = {150-152},
ee = {http://doi.acm.org/10.1145/500956.500992},
crossref = {DBLP:conf/siguccs/2001},
bibsource = {DBLP, http://dblp.uni-trier.de}
}
@proceedings{DBLP:conf/siguccs/2001,
title = {Proceedings of the 29th Annual ACM SIGUCCS Conference on
User Services 2001, Portland, Oregon, USA, October 17-20,
2001},
booktitle = {SIGUCCS},
publisher = {ACM},
year = {2001},
isbn = {1-58113-665-X},
bibsource = {DBLP, http://dblp.uni-trier.de}
}
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