OrrickBM00'

BibTeX

@inproceedings{DBLP:conf/siguccs/OrrickBM00,
  author    = {Diana Orrick and
               Jeff Bauer and
               Ernest McDuffie},
  title     = {Remedial Help Desk 101 at Florida State University},
  booktitle = {SIGUCCS},
  year      = {2000},
  pages     = {222-226},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}