Cunningham97a'

BibTeX

@inproceedings{DBLP:conf/siguccs/Cunningham97a,
  author    = {Kevin M. Cunningham},
  title     = {Creating a web-based "self-help" system in a distributed
               support context},
  booktitle = {SIGUCCS},
  year      = {1997},
  pages     = {65-66},
  ee        = {http://doi.acm.org/10.1145/266064.266091},
  crossref  = {DBLP:conf/siguccs/1997},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}

@proceedings{DBLP:conf/siguccs/1997,
  title     = {Proceedings of the 25th Annual ACM SIGUCCS Conference on
               User Services: Are you ready? Monterey, California, USA,
               November 09 - 12, 1997},
  booktitle = {SIGUCCS},
  publisher = {ACM},
  year      = {1997},
  isbn      = {0-89791-990-4},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}