Cruess05'

BibTeX

@inproceedings{DBLP:conf/siguccs/Cruess05,
  author    = {Alison Cruess},
  title     = {Customer-facing communication},
  booktitle = {SIGUCCS},
  year      = {2005},
  pages     = {40-43},
  ee        = {http://doi.acm.org/10.1145/1099435.1099446},
  crossref  = {DBLP:conf/siguccs/2005},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}

@proceedings{DBLP:conf/siguccs/2005,
  editor    = {Cynthia A. Murnan and
               Kelly Wainwright and
               Chris Jones},
  title     = {Proceedings of the 33rd Annual ACM SIGUCCS Conference on
               User Services 2005, Monterey, CA, USA, November 6-9, 2005},
  booktitle = {SIGUCCS},
  publisher = {ACM},
  year      = {2005},
  isbn      = {1-59593-200-3},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}