<?xml version="1.0"?>
<dblp>
<inproceedings key="conf/siguccs/CritchfieldMLM99" mdate="2006-03-14">
<author>Michael Critchfield</author>
<author>Michael Murray</author>
<author>Michael Lewis</author>
<author>Jason Musselman</author>
<title>A Help Desk Prescription - Curing Ills with a Dose of Remedy.</title>
<pages>35-38</pages>
<year>1999</year>
<crossref>conf/siguccs/1999</crossref>
<booktitle>SIGUCCS</booktitle>
<ee>http://doi.acm.org/10.1145/337043.337082</ee>
<url>db/conf/siguccs/siguccs1999.html#CritchfieldMLM99</url>
</inproceedings>
</dblp>
