BibTeX record conf/siguccs/CordaniN95

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@inproceedings{DBLP:conf/siguccs/CordaniN95,
  author       = {John R. Cordani and
                  Kirk P. Nagel},
  editor       = {John E. Bucher},
  title        = {Redefining user support: shifting paradigms instead of blame},
  booktitle    = {Proceedings of the 23rd Annual {ACM} {SIGUCCS} Conference on User
                  Services: Winning the Networking Game, October 15-18, 1995, St. Louis,
                  Missouri, {USA}},
  pages        = {73--76},
  publisher    = {{ACM}},
  year         = {1995},
  url          = {https://doi.org/10.1145/219894.223003},
  doi          = {10.1145/219894.223003},
  timestamp    = {Tue, 06 Nov 2018 16:58:11 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/CordaniN95.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

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