<?xml version="1.0"?>
<dblp>
<inproceedings key="conf/siguccs/BorkowskiEHK04" mdate="2006-02-10">
<author>Ellen Yu Borkowski</author>
<author>Jay Elvove</author>
<author>Christopher Higgins</author>
<author>Sonja Kueppers</author>
<title>Voluntary centralization of user support in a de-centralized organization.</title>
<pages>327-331</pages>
<year>2004</year>
<crossref>conf/siguccs/2004</crossref>
<booktitle>SIGUCCS</booktitle>
<ee>http://doi.acm.org/10.1145/1027802.1027877</ee>
<url>db/conf/siguccs/siguccs2004.html#BorkowskiEHK04</url>
</inproceedings>
</dblp>
