<?xml version="1.0"?>
<dblp>
<inproceedings key="conf/siguccs/BlackL04" mdate="2006-02-10">
<author>Betsy Black</author>
<author>E. Axel Larsson</author>
<title>A case study: implementing supportworks professional helpdesk at drew university.</title>
<pages>26-29</pages>
<year>2004</year>
<crossref>conf/siguccs/2004</crossref>
<booktitle>SIGUCCS</booktitle>
<ee>http://doi.acm.org/10.1145/1027802.1027809</ee>
<url>db/conf/siguccs/siguccs2004.html#BlackL04</url>
</inproceedings>
</dblp>
