BlackL04'

BibTeX

@inproceedings{DBLP:conf/siguccs/BlackL04,
  author    = {Betsy Black and
               E. Axel Larsson},
  title     = {A case study: implementing supportworks professional helpdesk
               at drew university},
  booktitle = {SIGUCCS},
  year      = {2004},
  pages     = {26-29},
  ee        = {http://doi.acm.org/10.1145/1027802.1027809},
  crossref  = {DBLP:conf/siguccs/2004},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}

@proceedings{DBLP:conf/siguccs/2004,
  editor    = {Jennifer S. Whiting and
               Jayne Ashworth and
               Deborah Mateik},
  title     = {Proceedings of the 32nd Annual ACM SIGUCCS Conference on
               User Services 2004, Baltimore, MD, USA, October 10-13, 2004},
  booktitle = {SIGUCCS},
  publisher = {ACM},
  year      = {2004},
  isbn      = {1-58113-869-5},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}