@inproceedings{DBLP:conf/siguccs/BenatanM01,
author = {Ethan Benatan and
Jerry McGarrity},
title = {Developing student help desk consultants: a skill-based
modular approach},
booktitle = {SIGUCCS},
year = {2001},
pages = {223-226},
ee = {http://doi.acm.org/10.1145/500956.501010},
crossref = {DBLP:conf/siguccs/2001},
bibsource = {DBLP, http://dblp.uni-trier.de}
}
@proceedings{DBLP:conf/siguccs/2001,
title = {Proceedings of the 29th Annual ACM SIGUCCS Conference on
User Services 2001, Portland, Oregon, USA, October 17-20,
2001},
booktitle = {SIGUCCS},
publisher = {ACM},
year = {2001},
isbn = {1-58113-665-X},
bibsource = {DBLP, http://dblp.uni-trier.de}
}
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