A recharge model for end user computing support: yes! people pay us to fix their computers.

Michelle Bautista Bryan Lee A recharge model for end user computing support: yes! people pay us to fix their computers. 16-21 2006 conf/siguccs/2006 SIGUCCS http://doi.acm.org/10.1145/1181216.1181220 db/conf/siguccs/siguccs2006.html#BautistaL06