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@inproceedings{DBLP:conf/siguccs/Barden98,
author = {Leslie Barden},
title = {Dealing with Difficult Customers - the Most Fun You Can
Have at Work},
booktitle = {SIGUCCS},
year = {1998},
pages = {41-45},
ee = {http://doi.acm.org/10.1145/288335.288452},
bibsource = {DBLP, http://dblp.uni-trier.de}
}
Copyright © 2002-12-17 by Michael Ley (ley@uni-trier.de)