Andrea Basso David Goldberg Steve Greenspan David M. Weimer First impressions: emotional and cognitive factors underlying judgments of trust e-commerce. 137-143 2001 conf/sigecom/2001 ACM Conference on Electronic Commerce http://doi.acm.org/10.1145/501158.501173 db/conf/sigecom/sigecom2001.html#BassoGGW01