We will write no online before its time: timing the development of a quality online Help system to minimize panic and save costs.

Bruce W. Knorr Ann Zabriskie Norton We will write no online before its time: timing the development of a quality online Help system to minimize panic and save costs. 2-5 1994 conf/sigdoc/1994 SIGDOC http://doi.acm.org/10.1145/192506.192524 db/conf/sigdoc/sigdoc1994.html#KnorrN94