@inproceedings{DBLP:conf/sigdoc/KeirnanAR02,
  author    = {Timothy Keirnan and
               Lori Anschuetz and
               Stephanie Rosenbaum},
  title     = {Combining usability research with documentation development
               for improved user support},
  booktitle = {SIGDOC},
  year      = {2002},
  pages     = {84-89},
  ee        = {http://doi.acm.org/10.1145/584955.584968},
  crossref  = {DBLP:conf/sigdoc/2002},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}

@proceedings{DBLP:conf/sigdoc/2002,
  editor    = {Kathy Haramundanis and
               Michael Priestley},
  title     = {Proceedings of the 20st annual international conference
               on Documentation, SIGDOC 2002, Toronto, Ontario, Canada,
               October 20-23, 2002},
  booktitle = {SIGDOC},
  publisher = {ACM},
  year      = {2002},
  isbn      = {1-58113-543-2},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}