Learners as authors: helping ESL employees in a Canadian bank prepare customer relations and documentation material.

Paul Beam Diane Burke Learners as authors: helping ESL employees in a Canadian bank prepare customer relations and documentation material. 96-104 1994 conf/sigdoc/1994 SIGDOC http://doi.acm.org/10.1145/192506.192549 db/conf/sigdoc/sigdoc1994.html#BeamB94