The motivational nature of the critical systems operator job: expanding the job characteristics model with relationships.

D. Harrison McKnight Norman L. Chervany The motivational nature of the critical systems operator job: expanding the job characteristics model with relationships. 68-77 1998 conf/sigcpr/1998 SIGCPR http://doi.acm.org/10.1145/279179.279189 db/conf/sigcpr/sigcpr1998.html#McKnightC98