Organizational memory systems to support organizational information processing: development of a framework and results of an empirical study.

Ronald Maier Oliver Klosa Organizational memory systems to support organizational information processing: development of a framework and results of an empirical study. 138-143 1999 conf/sigcpr/1999 SIGCPR http://doi.acm.org/10.1145/299513.299645 db/conf/sigcpr/sigcpr1999.html#MaierK99