DBLP Record 'conf/sera/PanRB07'

BibTeX

@inproceedings{DBLP:conf/sera/PanRB07,
  author    = {Zhedan Pan and
               Hoyeon Ryu and
               Jongmoon Baik},
  title     = {A Case Study: CRM Adoption Success Factor Analysis and Six
               Sigma DMAIC Application},
  booktitle = {SERA},
  year      = {2007},
  pages     = {828-838},
  ee        = {http://doi.ieeecomputersociety.org/10.1109/SERA.2007.6},
  crossref  = {DBLP:conf/sera/2007},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}

@proceedings{DBLP:conf/sera/2007,
  title     = {5th ACIS International Conference on Software Engineering
               Research, Management {\&} Applications (SERA 2007), August
               20-22, 2007, Haeundae Grand Hotel, Busan, Korea},
  booktitle = {SERA},
  publisher = {IEEE Computer Society},
  year      = {2007},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}