Systematically Diagnosing and Improving the Perceived Usefulness of Organizational Memories.

Klaus-Dieter Althoff Markus Nick Carsten Tautz Systematically Diagnosing and Improving the Perceived Usefulness of Organizational Memories. 72-86 1999 conf/seke/1999 SEKE db/conf/seke/seke1999.html#AlthoffNT99