Hannu Salmela Anna Sell Nordic Contributions in IS Research - Second Scandinavian Conference, on Information Systems, SCIS 2011, Turku, Finland, August 16-19, 2011. Proceedings 86 2011 Springer http://dx.doi.org/10.1007/978-3-642-22766-0 978-3-642-22765-3 SCIS Lecture Notes in Business Information Processing Springer db/conf/scis/scis2011.html