Flavio Albano José A. Pino Marcos R. S. Borges Participatory Business Process Reengineering Design: Generating Solutions. 13-22 2001 conf/sccc/2001 SCCC http://csdl.computer.org/comp/proceedings/sccc/2001/1396/00/13960013abs.htm db/conf/sccc/sccc2001.html#AlbanoPB01