BibTeX record conf/saicsit/SankarGVP08

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@inproceedings{DBLP:conf/saicsit/SankarGVP08,
  author       = {Gopal Ravi Sankar and
                  J{\'{e}}an H. Greyling and
                  Dieter Vogts and
                  Mathys C. du Plessis},
  editor       = {Reinhardt A. Botha and
                  Charmain Cilliers},
  title        = {Models towards a hybrid conversational agent for contact centres},
  booktitle    = {Proceedings of the 2008 Annual Conference of the South African Institute
                  of Computer Scientists and Information Technologists on {IT} Research
                  in Developing Countries, {SAICSIT} 2008, Wilderness, South Africa,
                  October 6-8, 2008},
  series       = {{ACM} International Conference Proceeding Series},
  volume       = {338},
  pages        = {200--209},
  publisher    = {{ACM}},
  year         = {2008},
  url          = {https://doi.org/10.1145/1456659.1456683},
  doi          = {10.1145/1456659.1456683},
  timestamp    = {Tue, 06 Nov 2018 16:57:13 +0100},
  biburl       = {https://dblp.org/rec/conf/saicsit/SankarGVP08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}