![](https://dblp.uni-trier.de/img/logo.ua.320x120.png)
![](https://dblp.uni-trier.de/img/dropdown.dark.16x16.png)
![](https://dblp.uni-trier.de/img/peace.dark.16x16.png)
Остановите войну!
for scientists:
![search dblp search dblp](https://dblp.uni-trier.de/img/search.dark.16x16.png)
![search dblp](https://dblp.uni-trier.de/img/search.dark.16x16.png)
default search action
BibTeX record conf/saicsit/MukwasiS16
@inproceedings{DBLP:conf/saicsit/MukwasiS16, author = {Carrington M. Mukwasi and Lisa F. Seymour}, editor = {Frans F. Blauw and Marijke Coetzee and Duncan Anthony Coulter and Elize M. Ehlers and Wai Sze Leung and Carl Marnewick and Dustin van der Haar}, title = {Customer Relationship Management in {IT} Service Delivery: {A} Practitioner-based Inquiry in a Higher Education Institution}, booktitle = {Proceedings of the Annual Conference of the South African Institute of Computer Scientists and Information Technologists, {SAICSIT} 2016, Johannesburg, South Africa, September 26-28, 2016}, pages = {27:1--27:7}, publisher = {{ACM}}, year = {2016}, url = {https://doi.org/10.1145/2987491.2987497}, doi = {10.1145/2987491.2987497}, timestamp = {Tue, 06 Nov 2018 16:57:13 +0100}, biburl = {https://dblp.org/rec/conf/saicsit/MukwasiS16.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
![](https://dblp.uni-trier.de/img/cog.dark.24x24.png)
manage site settings
To protect your privacy, all features that rely on external API calls from your browser are turned off by default. You need to opt-in for them to become active. All settings here will be stored as cookies with your web browser. For more information see our F.A.Q.