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BibTeX record conf/saicsit/LeonardS10
@inproceedings{DBLP:conf/saicsit/LeonardS10, author = {Awie Leonard and Ian Strydom}, editor = {Paula Kotz{\'{e}} and Alta van der Merwe and Aurona Gerber}, title = {The management of service desk role players: a South African perspective}, booktitle = {Proceedings of the 2010 Annual Conference of the South African Institute of Computer Scientists and Information Technologists, {SAICSIT} 2010, Bela Bela, South Africa, October 11-13, 2010}, series = {{ACM} International Conference Proceeding Series}, pages = {381--385}, publisher = {{ACM}}, year = {2010}, url = {https://doi.org/10.1145/1899503.1899549}, doi = {10.1145/1899503.1899549}, timestamp = {Tue, 06 Nov 2018 16:57:13 +0100}, biburl = {https://dblp.org/rec/conf/saicsit/LeonardS10.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
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