Thomas Gilb The Ten Most Powerful Principles for Quality in (Software and) Software Organizations for Dependable Systems. 1-13 http://link.springer.de/link/service/series/0558/bibs/1943/19430001.htm 2000 conf/safecomp/2000 SAFECOMP db/conf/safecomp/safecomp2000.html#Gilb00