Daniela Feldkamp Knut Hinkelmann Barbara Thönssen KISS - Knowledge-Intensive Service Support: An Approach for Agile Process Management. 25-38 2007 conf/ruleml/2007 RuleML http://dx.doi.org/10.1007/978-3-540-75975-1_3 db/conf/ruleml/ruleml2007.html#FeldkampHT07