Lia Patrício Raymond P. Fisk João Falcão e Cunha Nuno Jardim Nunes Customer Experience Requirements for Multi-platform Service Interaction: Bringing Services Marketing to the Elicitation of User Requirements. 26-35 2004 conf/re/2004 RE http://doi.ieeecomputersociety.org/10.1109/RE.2004.14 db/conf/re/re2004.html#PatricioFCN04