![](https://dblp.uni-trier.de/img/logo.ua.320x120.png)
![](https://dblp.uni-trier.de/img/dropdown.dark.16x16.png)
![](https://dblp.uni-trier.de/img/peace.dark.16x16.png)
Остановите войну!
for scientists:
![search dblp search dblp](https://dblp.uni-trier.de/img/search.dark.16x16.png)
![search dblp](https://dblp.uni-trier.de/img/search.dark.16x16.png)
default search action
BibTeX record conf/quatic/VieiraFS12
@inproceedings{DBLP:conf/quatic/VieiraFS12, author = {Ana Vieira and Soraia Figueiredo and Miguel Mira da Silva}, editor = {Jo{\~{a}}o Pascoal Faria and Alberto Rodrigues da Silva and Ricardo Jorge Machado}, title = {Using a {CRM} Approach for Implementing an Information System to Support {ITIL}}, booktitle = {8th International Conference on the Quality of Information and Communications Technology, {QUATIC} 2012, Lisbon, Portugal, 2-6 September 2012, Proceedings}, pages = {178--181}, publisher = {{IEEE} Computer Society}, year = {2012}, url = {https://doi.org/10.1109/QUATIC.2012.65}, doi = {10.1109/QUATIC.2012.65}, timestamp = {Wed, 09 Aug 2023 08:39:51 +0200}, biburl = {https://dblp.org/rec/conf/quatic/VieiraFS12.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
![](https://dblp.uni-trier.de/img/cog.dark.24x24.png)
manage site settings
To protect your privacy, all features that rely on external API calls from your browser are turned off by default. You need to opt-in for them to become active. All settings here will be stored as cookies with your web browser. For more information see our F.A.Q.