BibTeX record conf/quatic/RosaGS12

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@inproceedings{DBLP:conf/quatic/RosaGS12,
  author       = {Maria do Mar Rosa and
                  Nelson Gama and
                  Miguel Mira da Silva},
  editor       = {Jo{\~{a}}o Pascoal Faria and
                  Alberto Rodrigues da Silva and
                  Ricardo Jorge Machado},
  title        = {A Method for Identifying {IT} Services Using Incidents},
  booktitle    = {8th International Conference on the Quality of Information and Communications
                  Technology, {QUATIC} 2012, Lisbon, Portugal, 2-6 September 2012, Proceedings},
  pages        = {172--177},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/QUATIC.2012.13},
  doi          = {10.1109/QUATIC.2012.13},
  timestamp    = {Wed, 09 Aug 2023 08:39:51 +0200},
  biburl       = {https://dblp.org/rec/conf/quatic/RosaGS12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}