BibTeX record conf/quatic/HeikkinenJ19

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@inproceedings{DBLP:conf/quatic/HeikkinenJ19,
  author       = {Sanna Heikkinen and
                  Marko J{\"{a}}ntti},
  editor       = {Mario Piattini and
                  Paulo Rupino da Cunha and
                  Ignacio Garc{\'{\i}}a Rodr{\'{\i}}guez de Guzm{\'{a}}n and
                  Ricardo P{\'{e}}rez{-}Castillo},
  title        = {Studying Continual Service Improvement and Monitoring the Quality
                  of {ITSM}},
  booktitle    = {Quality of Information and Communications Technology - 12th International
                  Conference, {QUATIC} 2019, Ciudad Real, Spain, September 11-13, 2019,
                  Proceedings},
  series       = {Communications in Computer and Information Science},
  volume       = {1010},
  pages        = {193--206},
  publisher    = {Springer},
  year         = {2019},
  url          = {https://doi.org/10.1007/978-3-030-29238-6\_14},
  doi          = {10.1007/978-3-030-29238-6\_14},
  timestamp    = {Sun, 02 Oct 2022 16:13:59 +0200},
  biburl       = {https://dblp.org/rec/conf/quatic/HeikkinenJ19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}