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BibTeX record conf/quatic/HeikkinenJ19
@inproceedings{DBLP:conf/quatic/HeikkinenJ19, author = {Sanna Heikkinen and Marko J{\"{a}}ntti}, editor = {Mario Piattini and Paulo Rupino da Cunha and Ignacio Garc{\'{\i}}a Rodr{\'{\i}}guez de Guzm{\'{a}}n and Ricardo P{\'{e}}rez{-}Castillo}, title = {Studying Continual Service Improvement and Monitoring the Quality of {ITSM}}, booktitle = {Quality of Information and Communications Technology - 12th International Conference, {QUATIC} 2019, Ciudad Real, Spain, September 11-13, 2019, Proceedings}, series = {Communications in Computer and Information Science}, volume = {1010}, pages = {193--206}, publisher = {Springer}, year = {2019}, url = {https://doi.org/10.1007/978-3-030-29238-6\_14}, doi = {10.1007/978-3-030-29238-6\_14}, timestamp = {Sun, 02 Oct 2022 16:13:59 +0200}, biburl = {https://dblp.org/rec/conf/quatic/HeikkinenJ19.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
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