BibTeX record conf/profes/ShresthaCTTR13

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@inproceedings{DBLP:conf/profes/ShresthaCTTR13,
  author       = {Anup Shrestha and
                  Aileen Cater{-}Steel and
                  Wui{-}Gee Tan and
                  Mark Toleman and
                  Terry Rout},
  editor       = {Jens Heidrich and
                  Markku Oivo and
                  Andreas Jedlitschka and
                  Maria Teresa Baldassarre},
  title        = {A Tool for {IT} Service Management Process Assessment for Process
                  Improvement},
  booktitle    = {Product-Focused Software Process Improvement - 14th International
                  Conference, {PROFES} 2013, Paphos, Cyprus, June 12-14, 2013. Proceedings},
  series       = {Lecture Notes in Computer Science},
  volume       = {7983},
  pages        = {330--333},
  publisher    = {Springer},
  year         = {2013},
  url          = {https://doi.org/10.1007/978-3-642-39259-7\_27},
  doi          = {10.1007/978-3-642-39259-7\_27},
  timestamp    = {Tue, 14 May 2019 10:00:38 +0200},
  biburl       = {https://dblp.org/rec/conf/profes/ShresthaCTTR13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}